JA respects the privacy of its customers. JA does not sell, rent, or loan the identities or any other personal and
identifiable information regarding its customers to any third party.
Any information you give us is held with the utmost care and security,
and will not be used in a manner to which you have not consented. When
you purchase merchandise from JA,
you are not placed on any mailing list and you will not receive any
information (Spam) informing you about special offers, new merchandise
or new services.
Customer Care
JA takes pride in our
proven track history of providing a quick, efficient, honest, reliable
and friendly service to all of our customers. As our motto goes, "If
satisfied tell your friends - if not please tell us."
Secure Server
In
addition to your information being kept strictly confidential, for added
peace of mind, your credit card details are submitted in a high security
environment, with128-bit
encryptionprotection.
5 Star Recommendation
The
5 Star Recommendation system is based upon JA's actual experience with each individual product (i.e. taking
into account Price - Performance - Reliability - Comparisons - Warranty
- Cost of Parts - Service), and is rated according to all of its
merits, and is independent of, and may differ from the importer's or
manufacturer's advertising or claims.
International Orders - Who Pays Import Tax?
INTERNATIONAL CUSTOMERS receive free insured product delivery to the countries listed.
General:
Warranty claims are handled in a prompt and professional manner. Each
product is automatically warranted at time of order, however accompanying warranty cards can be completed and returned to the address on the invoice at
your earliest convenience.
All repairs and part replacements are undertaken
by service agents within Australia.
The product must be returned in it's original packaging (if you have destroyed the packaging, then return in similar or better packaging).
The customer is responsible for the return to base cost on any warranty
claim, plus any insurance and wrapping, (we take no responsibility
for products damaged in transit due to negligent packaging by the customer).
If a problem does exist with your product / parts, we
are responsible for the costs of repair / replacement.
In most situations the customer is responsible for the return to customer freight and insurance of your product
/ parts.
We are not responsible for normal wear and tear of parts over time.
Warranty
claims are made void if the product is tampered with in any way.
There
is no warranty on accessories.
Transferability
of Warranty: All warranties on all products are
non-transferable after one month from date of purchase.
Limited
Warranty: All products (other than accessories) listed in this web-site
are covered by a limited warranty. Limited Warranty (also known as
Conditional Warranty) is a warranty given subject to the product
being used as per the ‘instructional guidelines’ supplied. Thus, if a warranted product is used outside of its guideline,
the warranty does not apply.
Servicing Non Customer Warranty Claims: We do not service warranty claims from customers who purchased products from other businesses.
Cancellation of Orders
The
policy of JA is to debit your credit card when you order.
If for some reason there is a shortage in a particular item, you
will not be charged, and you will be promptly notified of the product
shortage, and it will be your option to either wait until new stocks
arrive, or change the order to another product, or cancel your order
altogether.
Return Policy
Please
be assured that there are stringent quality checks on all our products
before they are shipped out to you. The products are well packaged
for safe delivery; therefore you can expect to receive your purchase
in excellent condition. We are happy to assist you in choosing the correct
appliance suited to your exact needs.
Although
we do not encourage a "Buy & Try" policy,
we will refund any product (other than accessories) for whatever
reason, if your product is returned within 28 days from the purchase
date.
You
will be given a full refund:
less a restocking fee of $50.00 or 20% of the product price (whichever amount is the highest),
less the original freight cost from our warehouse to you.
The
product must be returned:
within 28 days of purchase
at your cost
via insured delivery
in new
/ saleable condition
with all parts / accessories / books etc.
free of any defect, damage, wear
in it's original packaging (if you have destroyed the packaging, you cannot return the product)
contactus before returning so we can advise the correct return address
include your Name, Address, Phone Number/s and Order Number .
Returned goods that have been: tampered with / in damaged condition /
poor packaging / missing parts, will not be accepted, and will be returned
to the purchaser. Qualifying refunds will be made via crediting your
credit card or be paid by cheque within 10 days of receipt of returned
product.
A: Simple: all items are already heavily discounted, which negates any necessity or urge to haggle.
Q: “Do you think it is ethical to make a profit selling products, even if it is a small profit?”
A: If we supply products without any profit, we would become a charity. If we operated as a charity:
There would be no after sales service
Warranties would be made void
We would not be able to pay staff
Yes it is ethical to be remunerated for your work, as the Scriptures state in Luke 10:7 “...for the labourer is worthy of his hire.”(If you believe that everyone should work without remuneration, we are happy to employ you.)
Q: “I haggled with another company - can you beat their price?”
A: When a company is keen to offer BIG discounts just to secure a sale, they must offset their loss in some other area. This is usually accomplished by providing 'poor after sales service.'
JUICERS AUSTRALIA differs in a positive way to many modern businesses, by marketing products at fair prices, thereby allowing a realistic profit margin to cater for 'after sales service' and 'warranty claims' should they arise.
Our business ethics and commitment to you, the customer, has created a very happy customer base. We regularly receive compliments from satisfied customers who come back to purchase other Health Products, and many of our sales are generated from 'Word of Mouth', a most powerful advertising medium, (see Testimonials)
We pride ourselves in providing a friendly and honest service to all of our customers, with emphasis on:
Product information
Fair prices
Prompt delivery
Old fashioned friendly and efficient after sales service.
We
use an incredibly simple yet proven credit plan - 100% Deposit and no
monthly repayments required! (Rom 13:8)
Privacy - Use of Information
It
has always been our policy at JA to use customer information for:
the speedy processing of customer orders (Example information includes: name, postal address, e-mail address,
phone number etc.)
to improve the content on our web site (Example information includes: voluntary response to surveys
and comments provided etc.)
to enhance your on-line shopping experience (Example information includes: voluntary response to surveys
and comments provided etc.)
At this point, such information includes customer information specifically
and knowingly provided by customers in the course of processing
sales transactions, and provided by customers in response to surveys
or other requests for information. Examples of such information
are: name, postal address, e-mail address, phone number, surveys
and any comments voluntarily provided by customers.
JA may share non-personal aggregate, statistical, or summary
information regarding its customers with affiliates, partners or
other third parties, but JA does not sell or share any information at the individual customer
level, thus ensuring absolute privacy.
Cookies
JA may use a feature
of your Internet web browser called a "cookie," to assign
a unique identification to your computer. Cookies are files that your
web browser places on your computer's hard drive. Cookie files may
be used to track your clicks as you go through this site.
JA only uses
cookies to tell us whether you have visited this site previously,
to keep track of items you put into your shopping cart, and to help
us determine whether you came to this site from a particular Internet
link or banner advertisement.
Cookies
can also serve for your convenience by helping to save and retrieve
passwords used on the JA site and information on past purchases
and other preferences, thereby saving you from having to re-enter
this information upon every visit to this site. Cookies will not be
used by JA to retrieve any personal information about you unless you have previously
purchased goods or services from JA. JA does not and will not use cookies to retrieve personal information
about you from your computer, but only to recall information knowingly
and willingly provided by you to JA.
Submissions
JA does not want to receive confidential, proprietary or trade secret
information through this web site (excluding information related
to any order you submit). Please note that, (excluding personal
customer, order and payment information which is subject to this privacy
policy) any information, materials, suggestions, ideas or comments
sent to JA will be deemed non-confidential, and, by submitting any such information,
you are granting JA an irrevocable and unrestricted license to use, modify, reproduce,
transmit, display and distribute such information, materials, suggestions,
ideas or comments for any purpose whatsoever. However, we will not
use your name in connection with any such materials, information,
suggestions, ideas or comments unless we first obtain your permission
or otherwise are required by Bible based Common Law to do so.
Links to Third Party Web Sites
This
site may be linked to other sites which are not maintained by JA. JA has not reviewed all of the other sites linked to this site, and is
not responsible for any off-site pages or any other sites linked to
this site. The inclusion of any link to other sites does not imply
endorsement by JA of such sites. Linking to any other site pages or other sites is at
your own risk.
Policies and Legal Notices
By
using this web site you agree that your access to and use of this
web site and all purchases of merchandise through this web site are
subject to the terms and conditions set forth in this legal notice
and all applicable laws, and that any such access or use is undertaken
at the your own risk. If you do not agree to these terms and conditions,
please exit this site immediately. These terms and conditions are
further subject to change at any time without prior notice. Any such
changes will be reflected on this page of this web site.
All such content and software may be used as a shopping resource.
Any other use, such as reproducing, distributing or commercially exploiting
such content and software, is strictly prohibited and a penalty of
U.S. $500,000.00 applies for each instance of unlawful and unauthorised
usage, payable immediately.
This
web-site is created and controlled by JA. Use of this site will be
governed by and construed in accordance with Bible Based Common Law,
without giving effect to any conflict of law principles. By purchasing
merchandise through this site, you agree that the offer and sale of
such merchandise takes place in, and will be governed exclusively
by Bible Based Common Law within the Country of Australia or New Zealand,
without giving effect to any conflict of law principles. You also
agree that any legal or equitable claim against JA arising from or
related to your use of this site or the purchase of merchandise from
this site must be, at the management's discretion, brought in a court
of competent jurisdiction located in Brisbane, Australia, or Christchurch
New Zealand.
Disclaimer
THIS
SITE IS PRESENTED BY JA ON AN "AS IS" BASIS. JA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
AS TO THE OPERATION OF THIS SITE, OR THE INFORMATION, CONTENT, MATERIALS
OR MERCHANDISE OFFERED FOR SALE OR INCLUDED ON THIS SITE. TO THE FULLEST
EXTENT PERMITTED BY APPLICABLE LAW, JA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. INFORMATION PROVIDED
IS NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE, DISORDER,
PAIN, INJURY, DEFORMITY, PHYSICAL OR MENTAL CONDITION. INFORMATION CONTAINED HEREIN IS FOR RESEARCH ONLY, AND IS NOT MEDICAL
ADVICE. JA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING
FROM THE USE OF THIS SITE OR THE PURCHASE OF MERCHANDISE FROM THIS SITE (INCLUDING BUT
NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL
DAMAGES), EVEN IF JA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
© Copyright
2008 - All rights reserved. 
This
web site is owned and operated by: