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JUICERS AUSTRALIATerms and Conditions - Legal Section
Terms and Conditions
Without Prejudice UCC1-207 applies

General

This web site is owned and operated by: Terms and conditions
  Owner: JUICERS AUSTRALIA©™
  Registration Number: BN18446395
  Official URL: www.JuicersAustralia.com.au
  Contact details: E-mail contact us here
     
Also trading as:
  Division of JUICERS AUSTRALIA© WATER DISTILLERS AUSTRALIA©™
       

JUICERS AUSTRALIA©™ is owned by His Church Trust NZ, a irrevocable ministerial charitable trust. (More information here.)

JUICERS AUSTRALIA©™ respects the privacy of its customers. JUICERS AUSTRALIA©™ does not sell, rent or loan the identities or any other personal and identifiable information regarding its customers to any third party. Any information customers provide us is held with the utmost care and security, and will not be used in a manner to which customers have not consented. When customers purchase merchandise from JUICERS AUSTRALIA©™, customers are not placed on any mailing list and customers will not receive any unsolicited information (spam) informing customers about special offers, new merchandise or new services.


Payment Required Before Delivery

Payment Required Before Delivery:
All items must be paid in full before dispatching from our warehouses.

Credit Facilities:
JUICERS AUSTRALIA©™ does not offer any form of credit facility such as loans, lay-bys, accounts etc.


Customer Care

JUICERS AUSTRALIA©™ takes pride in a proven track history of providing a quick, efficient, honest, reliable and friendly service to all customers. The following certainly applies: "If satisfied tell your friends  -  if not please tell us."

Secure Server

In addition to customer's information being kept strictly confidential, for added peace of mind, customer's credit card details are submitted in a high security environment, with 256-bit encryption protection.

5 Star Rating System 5 Star Rating System5 Star Rating System5 Star Rating System5 Star Rating System5 Star Rating System

The 5 Star Recommendation system is based upon JUICERS AUSTRALIA©™ actual experience with each individual product (i.e. taking into account Price - Performance - Reliability - Comparisons - Warranty - Cost of Parts - Service), and is rated according to all of its merits, and is independent of and may differ from the importer's or manufacturer's advertising or claims.

International Orders - Who Pays Import Duties?


Warranty Claims / Servicing

General:
The warranty card that accompanies customer orders needs to be completed and returned to the address of the Service Centre (on the warranty card) at the customers earliest convenience. The Service Centre on the customer's warranty card is responsible for any warranty claims made. If a customer loses their warranty card information, JUICERS AUSTRALIA©™ is only too happy to assist by directing the customer to the correct Service Centre that is responsible for their warranty claim.

Service Agent:
When a customer's product arrives, the accompanying invoice and warranty card contains the contact details for any service inquiries / warranty claims.

Depending upon which product a customer has purchased, all repairs and part replacements are undertaken by one of the following Service Centres located in either:

  • Springwood, Brisbane, Queensland,
  • Ashmore, Queensland,
  • Rose Bay, New South Wales,
  • Nunawading, Melbourne, Victoria,
  • Dandenong, Melbourne, Victoria.

Warranty Returns:

  1. Customers must contact the Service Centre (on the warranty card) before returning any product,
  2. The product must be returned in it's original packaging (if the customer has destroyed the packaging, then the product must be returned in similar or better packaging),
  3. The customer is responsible for the 'return to base / service centre' cost on any warranty claim, including insurance and packaging costs,
  4. The Service Centre/s take no responsibility for products damaged in transit due to negligent packaging by the customer,
  5. The Service Centre/s take no responsibility for products lost in transit due to the customer failing to insure the package,
  6. If a preexisting fault does exist with the product, the Service Centre will either:
    a) repair or
    b) replace the product at the customer's discretion; or alternatively
    c) refund the customer if the customer so prefers (note: refunds will not be considered after 14 days from the date / day of dispatch),
  7. The warranty is made void if the customer has not followed the proper procedure of assembling, operating, cleaning and maintenance of the product as per the instructions, e.g.
    a) the boiling chamber of water distillers must not be operated with a visible crust in the boiling chamber, as it impedes distillation;
    b) the juicing screen from juicers must be properly cleaned and all holes unblocked, otherwise it causes constipation in the juicer, stresses the juicer and can damage the juicing screen and other parts of the juicer,
  8. The customer is responsible for the 'return to customer' cost on any warranty claim, including insurance and packaging costs, if no fault is found with the product and it is operating properly, i.e. if exhaustive testing reveals no fault with the product, the return to customer freight will be at the customer's expense,
  9. However, the Service Centre is responsible for the 'return to customer' cost on any warranty claim, including insurance and packaging costs, if there is a fault found with the product,
  10. The manufacturers, Service Centre/s and JUICERS AUSTRALIA©™ are not responsible for normal wear and tear of parts over time,
  11. Warranty claims are made void if the product is tampered with in any way,
  12. There is no warranty on accessory only orders (as advertised).

Transferability of Warranty:
All warranties on all products are nontransferable after one month from date of purchase. If the warranty is transferred within the first one month, the Service Centre on the customer's warranty form must be notified of this transfer, so that the Service Centre can amend their records.

Limited Warranty:
All products (other than accessories / part only orders) listed in this web-site are covered by a limited warranty. Limited Warranty (also known as Conditional Warranty) is a warranty given subject to the product being used as per the ‘instructional guidelines’ supplied. Thus, if a warranted product is used outside of its guideline, the warranty does not apply.

Servicing Non Customer Warranty Claims:
Our Service Centres do not service warranty claims from customers who purchased products from other businesses.

Non Acceptance of Liability if Product Manufacturer Closes Down:
In the event that a product manufacturer closes down (for whatever reason), and is no longer able to provide parts or after sales service to our Service Centres or JUICERS AUSTRALIA©™ or to the customer, our Service Centres and JUICERS AUSTRALIA©™ cannot and will not accept any liability or responsibility in this unforeseen situation once parts become unavailable, as our Service Centres and JUICERS AUSTRALIA©™ would be unable to service a product any longer, as this situation is totally beyond the control of our Service Centres and JUICERS AUSTRALIA©™.



Cancellation Of Order

If the customer's product has not yet been dispatched, the customer may cancel the order and receive a full refund.

If the product has already been dispatched, but has not been received by the customer, the customer may cancel the order by notifying JUICERS AUSTRALIA©™ of such an intention here, and:

  • upon the product's arrival the customer must immediately return the product at the customer's expense,
  • the customer must return the product undamaged / unused / unopened / and in the original packaging,
  • the customer will be refunded the original purchase price less the original postage and handling costs.

Return Policy

  1. JUICERS AUSTRALIA©™ does not offer customers a "Buy & Try" option, so choose carefully;
  2. Staff are happy to assist customers in choosing the correct product suited to the customer's particular needs,
  3. As per Australian Consumer Law, no refunds will be given if the customer has simply changed their mind,
  4. Refunds will not be considered after 14 days from the date / day of dispatch,
  5. Refunds that have been accepted by prior arrangement with JUICERS AUSTRALIA©™, must be returned via either Return Option #1 or Return Option #2 below, as applicable to the customer's situation:
Return Option #1 - UNUSED PRODUCT

A full refund will be given:

  • less the original freight cost from the warehouse to the customer,
  • if the product is returned unused and as per the following conditions:

The product/s must be returned:

  • within 14 days of purchase,
  • at the customer's expense,
  • via insured delivery,
  • in new / saleable condition,
  • with all parts / accessories / books etc,
  • free of any defect, damage, wear,
  • in it's original packaging (if the packaging has been destroyed, the product cannot be returned),
  • the customer must contact JUICERS AUSTRALIA©™ before returning any product, so the correct / appropriate return address can be provided,
  • include customer Name, Address, contact Phone Number/s and Order Number.
Return Option #2 - USED PRODUCT

A full refund will be given:

  • less a restocking fee of 20% of the product retail price,
  • less the original freight cost from the warehouse to the customer,
  • if the product is returned used and as per the following conditions:

The product/s must be returned:

  • within 14 days of purchase,
  • at the customer's expense,
  • via insured delivery,
  • in new / saleable condition,
  • with all parts / accessories / books etc,
  • free of any defect, damage, wear,
  • in it's original packaging (if the packaging has been destroyed, the product cannot be returned),
  • the customer must contact JUICERS AUSTRALIA©™ before returning any product, so the correct / appropriate return address can be provided,
  • include customer Name, Address, contact Phone Number/s and Order Number.

IMPORTANT

Distributors of health products since 1993.  You are what you eatIf your product requires repair / replacement under warranty, you must contact JUICERS AUSTRALIA (as per the Warranty Claims / Servicing tab above) before returning your product/s.

Staff will then provide you with your nearest repair / return centre in Australia. (TAKE NOTICE: Products sent to our Post Office Box [Accounts Office] will be returned to sender.)

Thank you.




Returned - Uncollected Goods

If your goods are not collected by you within a reasonable time frame (usually 2 weeks of 1st attempted delivery), and your goods are subsequently returned to sender (RTS) by Australia Post / Courier as 'uncollected':

  1. your order will be cancelled
  2. you will be refunded the full amount paid, less the original postage to you
  3. and you will be notified of the refund via e-mail or by a telephone call

Although customers are supplied with a tracking number and ETA (Expected Time of Arrival), JUICERS AUSTRALIA©™ does not accept responsibility for:

  1. you not receiving or picking up your goods
  2. you responding to the couriers card left after an attempted delivery
  3. you contacting your courier with your tracking number to organise a redelivery / pick up of your goods

Specials

Q:  "How long will the special price last?”

A:  Advertised specials may end without notice due to fluctuations in the currency exchange, cost of raw materials etc, which is beyond our control.

The special price shown is only available when you can see the 'On Special' sign.

Thank you for your understanding.


Pricing Policy / Haggling Policy

Q:  "Why does JUICERS AUSTRALIA©™ not encourage haggling?”

A:  Simple: all items are already discounted, which negates any necessity or urge to haggle.

Q:  “Do you think it is ethical to make a profit selling products, even if it is only a small profit?”

A:  If JUICERS AUSTRALIA©™ supply products without any profit, JUICERS AUSTRALIA©™ would become a charity and:

  • Warranties would be made void,
  • There would be no after sales service,
  • There would be no staff.

Yes it is ethical to be remunerated for providing a service, as affirmed in the Holy Scriptures in Luke 10:7 “...for the labourer is worthy of his hire.”  (If a customer believes that everyone should work without remuneration, JUICERS AUSTRALIA©™ would be very interested in employing such a person.)

Q:  “I haggled with another company - can you beat their price?”

 A:  When a company is keen to offer BIG discounts just to secure a sale, they must offset their loss in some other area. This is usually accomplished by providing 'poor after sales service.'

JUICERS AUSTRALIA©™ differs in a positive way to many modern businesses by marketing products at fair prices, thereby allowing a realistic profit margin to cater for 'after sales service' and 'warranty claims' should they arise.

JUICERS AUSTRALIA'S©™ business ethics and commitment to the customer has created a very happy customer base. JUICERS AUSTRALIA©™ regularly receives compliments (see Testimonials) from satisfied customers who come back to purchase other products. In fact most of JUICERS AUSTRALIA©™ sales are generated from 'Word of Mouth', a most powerful advertising medium.

JUICERS AUSTRALIA©™ staff pride themselves in providing a friendly and honest service to all customers, with emphasis on:

  • Product information,
  • Fair prices,
  • Prompt delivery,
  • Old fashioned friendly and efficient after sales service.

We trust that you too will enjoy your shopping experience with JUICERS AUSTRALIA©™.


Credit Plan

JUICERS AUSTRALIA©™ uses an incredibly simple yet proven credit plan:

  • 100% down and no monthly repayments required! (Romans 13:8 KJB)
  • i.e. your product is shipped when it has been paid for in full up front
  • i.e. we do not offer credit, sorry

Privacy Policy - Use Of Information

It has always been JUICERS AUSTRALIA'S©™ policy to use customer information for:

  • the speedy processing of customer orders
    (Example information includes: name, postal address, e-mail address, phone number etc.)
  • to improve the content on this web site
    (Example information includes: voluntary response to surveys and comments provided etc.)
  • to enhance the customer's on-line shopping experience
    (Example information includes: voluntary response to surveys and comments provided etc.)

At this point, such information includes customer information specifically and knowingly provided by customers in the course of processing sales transactions, and provided by customers in response to surveys or other requests for information. Examples of such information are: name, postal address, e-mail address, phone number, surveys and any comments voluntarily provided by customers.

JUICERS AUSTRALIA©™ may share non-personal aggregate, statistical, or summary information regarding its customers with affiliates, partners or other third parties, but JUICERS AUSTRALIA©™ does not sell or share any information at the individual customer level, thus ensuring absolute privacy.


Cookies / Submissions

JUICERS AUSTRALIA©™ may use a feature of a customer's Internet web browser called a "cookie," to assign a unique identification to a customer's computer. Cookies are files that a web browser places on a computer's hard drive. Cookie files may be used to track clicks as customers navigate through this web site.

JUICERS AUSTRALIA©™ only uses cookies to reveal whether customers have visited this web site previously, to keep track of items the customer has put into the shopping cart, and to help determine whether a customer came to this site from a particular Internet link or banner advertisement.

Cookies can also serve for a customer's convenience by helping to save and retrieve passwords used on the JUICERS AUSTRALIA©™ web site, and information on past purchases and other preferences, thereby saving customers from having to re-enter this information upon every visit to this site. Cookies will not be used by JUICERS AUSTRALIA©™ to retrieve any personal information about a customer unless a customer has previously purchased goods or services from JUICERS AUSTRALIA©™. JUICERS AUSTRALIA©™ does not and will not use cookies to retrieve personal information about customers from their computer, but only to recall information knowingly and willingly provided by the customer to JUICERS AUSTRALIA©™.


Submissions

JUICERS AUSTRALIA©™ does not want to receive confidential, proprietary or trade secret information through this web site (excluding information related to any order a customer submits). Please note that, (excluding personal customer, order and payment information which is subject to this privacy policy) any information, materials, suggestions, ideas and comments sent to JUICERS AUSTRALIA©™ will be deemed non-confidential, and, by submitting any such information, the customer is granting JUICERS AUSTRALIA©™ an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information, materials, suggestions, ideas or comments for any purpose whatsoever. However, JUICERS AUSTRALIA©™ will not use a customer's name and full address in connection with any such materials, information, suggestions, ideas or comments unless we first obtain the customer's permission or otherwise as required by Common Law.

Links To Third Party Web Sites

This web site may be linked to other web sites which are not maintained by JUICERS AUSTRALIA©™. JUICERS AUSTRALIA©™ has not reviewed all of the other web sites linked to this web site, and is not responsible for any off-site pages, content and subsequent changes; nor any other web sites that are linked to this web site. The inclusion of any link to other web sites does not imply endorsement by JUICERS AUSTRALIA©™ of such web sites. Linking to any other web site pages or other web sites is at the customer's own risk.

Policies And Legal Notices

By using this web site the customer agrees that access to and use of this web site and all purchases of merchandise through this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws; and that any such access or use is undertaken at the customer's own risk. If the customer does not agree to these terms and conditions, the customer must exit this web site immediately. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected on this page of this web site.

Copyright And Trademark Notices

Copyright 1993©. All rights reserved world-wide.

All content included as part of this site, such as text, logos, graphics, images and button icons, is the property of JUICERS AUSTRALIA©™ or its content suppliers, and is protected by U.S. and international copyright and trademark laws. The compilation, collection, arrangement and assembly of all such content is the exclusive property of JUICERS AUSTRALIA©™ and is protected by U.S. and International copyright and trademark laws. All software used in this site is the property of JUICERS AUSTRALIA©™ or its software suppliers and is protected by U.S. and International copyright and trademark laws.

All such content and software may be used as a shopping resource. Any other use, such as reproducing, distributing or commercially exploiting such content and software, is strictly prohibited and a penalty of U.S. $500,000.00 applies for each instance of unlawful and unauthorised usage, payable immediately.

The names JUICERS AUSTRALIA©™, JUICERS OF AUSTRALIA©™, JUICERS NEW ZEALAND©™, WATER DISTILLERS AUSTRALIA©™, JUICERS USA©™, and JUICERS AMERICA©™ are copyrighted, and there is a legally binding copy claim on these names, and are protected by Local and International copyright and trademark laws. A penalty of U.S. $500,000.00 applies for each instance of unlawful and unauthorised usage of said copyrighted names. Express permission must be granted from the owners of the names JUICERS AUSTRALIA©™, JUICERS OF AUSTRALIA©™, JUICERS NEW ZEALAND©™, WATER DISTILLERS AUSTRALIA©™, JUICERS USA©™, and JUICERS AMERICA©™, being His Church Trust NZ.


Applicable Law

This web-site is created and controlled by JUICERS AUSTRALIA©™. Use of this site will be governed by and construed in accordance with Bible Based Common Law, without giving effect to any conflict of law principles. By purchasing merchandise through this web site, the customer agrees that the offer and sale of such merchandise takes place in, and will be governed exclusively by Bible Based Common Law within the Country of Australia, without giving effect to any conflict of law principles.

Disclaimer

THIS WEB SITE IS PRESENTED BY JUICERS AUSTRALIA©™ ON AN "AS IS" BASIS. JUICERS AUSTRALIA©™ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEB SITE, OR THE INFORMATION, CONTENT, MATERIALS OR MERCHANDISE OFFERED FOR SALE OR INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JUICERS AUSTRALIA©™ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INFORMATION PROVIDED IS NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE, DISORDER, PAIN, INJURY, DEFORMITY, PHYSICAL OR MENTAL CONDITION. INFORMATION CONTAINED HEREIN IS FOR RESEARCH ONLY, AND IS NOT MEDICAL ADVICE. JUICERS AUSTRALIA©™ WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEB SITE OR THE PURCHASE OF MERCHANDISE FROM THIS WEB SITE (INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL EVEN IF JUICERS AUSTRALIA©™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL PRICES, SPECIFICATIONS & PARTS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Without Prejudice UCC1-207 applies




Your body is the most important real estate that you will ever own!

You are what you eat... Juice juice it!
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Testimonials




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